Become
best-in-
class in
ALL aspects
of the business
My clients are able to achieve extraordinary results
by virtue of working with me.
I can transform a company’s products and services into a seamless, over-the-top guest experience that positions the organization as a world-class destination which will create:
- A total customer experience transformation which will deliver extraordinary experiences
- A dynamic alignment and monetization of your products, services, and pricing to create strong customer demand and record revenue
- An increased intent to try, stay and return to your business
- Significantly improved capture, conversion, and transactional metrics
- Dramatic increases in customer satisfaction scores across the board
Case Study:
See how I helped the Port of Cartagena rebuild their retail merchandising and operational strategies to support a rapid growth in cruise passenger traffic.
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What Others Have To Say…
“Robert was instrumental in our Phase 2 implementation for the Puerto De Cartagena des Indias Port Oasis. His broad ranging operations experience made him an essential collaborator on our team of creative, training and design professionals and the strategy he created and personally managed during the pilot produced spectacular results. Robert is absolutely our go-to person for operations planning and design.”
Bob Allen
Founder and Chief Storytelling Officer
IDEAS Orlando
“The two words I would use for Robert Kelley are “instant results”. Robert recently came out to Give Kids the World Village to help us optimize our Merchandise operation, both to increase guest satisfaction and improve profitability. In less than a week he made an assessment on our store and processes, then delivered an itemized list of both immediate and long term ideas. We were able to implement many of them right away with measurable results. Great solutions…quickly!”
Rick Allen
Retired COO
Give Kids the World Village
I have developed integrated and aligned teams whose innovative ideas generate breakthrough results which:
- Are designed and implemented by a multi-functional team of stakeholders not hampered by departmental silos
- Create over-the-top customer experiences leading to increased intent to recommend and return
- Significantly improve customer service scores
- Drastically improve your financial metrics
- Maximize your productivity
- Reduce your overhead
Case Study:
Want to know how I brought the concept of Bibbidi Bobbidi Boutique to life at Walt Disney World? Their premier retail, dining and entertainment complex needed a big idea to motivate guests to make shopping an integral part of their vacation experience, so I helped them develop and implement an extraordinarily magical and transformative experience.
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What Others Have To Say…
“Robert was instrumental in bringing the first Bibbidy Bobbidy Boutique to life in a space at Downtown Disney that everyone was sure would not work. Robert made it work – exceeding even the most aggressive projections. He is a great motivator and a humble leader.”
Ed Baklor
Vice President In Flight Experience
JetBlue Airways
“In my 20 years of advising executives and 10 years of mentoring other consultants – I have yet to come across someone as talented as Robert Kelley. He has an ability to integrate the people, processes and profit-drivers of an organization like no one else I have ever worked with that creates not just results – but results that everyone on the team is excited about creating.”
Betsy Jordyn
President and Owner
The Consultant’s Institute
“Robert has an exceptional talent for developing high performing leaders and teams who work together to drive results across all metrics. His ability to identify and strengthen leadership potential in individuals allowed his teams to consistently exceed Epcot’s merchandise goals and objectives.”
Brad Rex
President and CEO
eHome Counseling Management Partners
“Robert Kelley is a seasoned leader with decades of operational experience at the world’s premiere vacation destination. During my time working with Robert, I was given the chance to view first hand if his reputation for strong leadership and accountability was warranted…and it is! Robert recognizes talent in order to build strong teams and holds those around him to a higher standard which translates to greater business results.”
Matt Hahn
Manager
Walt Disney Parks, Experiences, and Consumer Products
“Throughout the years of working for and with Robert, each location/area he led experienced exponential revenue growth. His mastery of fiscal responsibility coupled with his sharp knowledge of a large organization’s dynamics, plus his sincere awareness of the needs of all employees involved reveal Robert’s ability to exceed demanding goals while simultaneously balancing the day-to-day realities of a challenging operation.”
Kristin Boe
Senior Safety Professional
Walt Disney World
With my help, your company will…
…achieve excellence in all aspects of the business: operational performance, leadership, employee effectiveness, customer satisfaction, and financial results.
The real value is…
…the pride and satisfaction you gain by overcoming challenges and taking your teams and your business to new heights – and you can do this with my help!
Would you like to achieve these types of real results and powerful outcomes in your business?
Want to know how I can help? There’s an easy way to find out. Schedule a call with me and let’s chat about how to take your business to the next level.
Would you like to achieve these types of real results and powerful outcomes in your business?
Want to know how I can help? There’s an easy way to find out. Schedule a call with me and let’s chat about how to take your business to the next level.
